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PAN Dell XPS 13 9360: i7 7560u, but does i7 7100u?

Discussion in 'Motherboard' started by gamalaptop, Aug 2, 2019.

  1. gamalaptop

    gamalaptop New Member

    Jun 26, 2019
    Likes Received:
    - Hi everybody!
    - I have a Dell XPS 13-9360; Core i7 7560u / 16GB / 256GB SSD / Touch.
    - Yesterday I sold to customers, customers see the machine and when you open the machine to check with software CPU-Z, the Process Name item appears as "Intel Core i7 7100u"? Both guests and I were shocked, and so the guests left!
    - Please ask where is my device due to this situation?


    - Thanks!
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  3. ThienBui

    ThienBui CEO Staff Member

    Dec 13, 2013
    Likes Received:
    Where do I need to check the origin of this laptop? Is there any previous replacement or repair....
  4. gamalaptop

    gamalaptop New Member

    Jun 26, 2019
    Likes Received:
    Yes! So what do I have to provide next. Now I provide the Service Tag number first, and need more or let me know? Thank you very much!

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