Dell XPS 13 9360: i7 7560u, but does i7 7100u?

[gamalaptop]

- Hi everybody!
- I have a Dell XPS 13-9360; Core i7 7560u / 16GB / 256GB SSD / Touch.
- Yesterday I sold to customers, customers see the machine and when you open the machine to check with software CPU-Z, the Process Name item appears as "Intel Core i7 7100u"? Both guests and I were shocked, and so the guests left!
- Please ask where is my device due to this situation?

- Thanks!

 

[ThienBui]

- Hi everybody!
- I have a Dell XPS 13-9360; Core i7 7560u / 16GB / 256GB SSD / Touch.
- Yesterday I sold to customers, customers see the machine and when you open the machine to check with software CPU-Z, the Process Name item appears as "Intel Core i7 7100u"? Both guests and I were shocked, and so the guests left!
- Please ask where is my device due to this situation?

- Thanks!

Where do I need to check the origin of this laptop? Is there any previous replacement or repair....

 

[gamalaptop]

Where do I need to check the origin of this laptop? Is there any previous replacement or repair....

Yes! So what do I have to provide next. Now I provide the Service Tag number first, and need more or let me know? Thank you very much!