Ask Dell inspiron 5510/5518 213109-1 battery nt charging

[bejaouibk]

Please I need support for Dell inspiron 15 5510/5518 213109-1 battery not charging.
I get message : "the AC power adapter watagw and type cannot be determned . the battery may not charge".
I'm usng the original AC adaptor, I test with on other AC adapter, same message.
I found 19.5V on the power jack output
can somone help me with this issue?
Also can you provide me the "Schematics " and the "boardview"

thank you​

 

[ThienBui]

can is problem battery

 

[bejaouibk]

can is problem battery

I change the battery with a new one, as the battery have charge the laptop turn on and still not charging

 

[Bernardo Almonte]

Hola, la laptop cuando se conecta cargador hace proceso de encendido y luego se apaga y no enciende mas, favor revisar bios

 

[ThienBui]

Hola, la laptop cuando se conecta cargador hace proceso de encendido y luego se apaga y no enciende mas, favor revisar bios

This is not the original bios?

 

[Bernardo Almonte]

This is not the original bios?

Si, esa es la bios original

 

[ThienBui]

Hola, la laptop cuando se conecta cargador hace proceso de encendido y luego se apaga y no enciende mas, favor revisar bios

This problem cannot be checked from the bios, you need to try a new bios to compare first